Frequently Asked Questions
Although a reservation is not required, it is strongly recommended to guarantee a seat on a bus. A seat is not guaranteed unless you have an advance ticket.
PRESENT YOUR PAPERLESS E-TICKET TO THE DRIVER AS IT IS YOUR ONLY WAY TO GET ONTO THE BUS WITHOUT PAYING DRIVER DIRECTLY. If you have not made a reservation and there is room on a bus, you may purchase a ticket from the driver at the pickup site with exact change.
Vermont Translines coaches are equipped with free WiFi for your convenience. The WiFi technology is based on cellular signal, therefore it is possible for the signal to be weak or lost in rural areas. Vermont Translines is not responsible for service interruptions that are beyond our control.
The Route 7 bus is equipped with a bathroom.
Vermont Translines is very dependable and will rarely cancel service due to weather, unless we feel that passenger safety is at risk. Information on cancellations or delays can be obtained via the Vermont Translines website VTtranslines.com or by phone, toll free, at 1-844-VTTRANS (844-888-7267).
Bicycles are allowed beneath the bus in the luggage bays after all luggage has been loaded, if space permits. Bicycles in boxes are preferred and will be treated as regular luggage. If you are connecting to another bus service, please be aware that each carrier has its own rules regarding bicycle transport, so check ahead with the connecting bus services to avoid inconveniences.
Yes, Vermont Translines is a Greyhound Connect partner and sells tickets within the Vermont Translines network as well as within Greyhound’s network, to connect you to the world.
Yes. All Vermont Translines vehicles are wheelchair accessible.
Consumption of alcohol is NOT permitted on the bus.
No animals or pets are allowed on the bus. Federal law prohibits Vermont Translines from carrying any animals in their buses with the exception of service animals.
No. The following are NEVER allowed under any circumstances:
- Use of electronic smoking devices (e-cigs)
- Use of any chewing tobacco products
Food and drinks are allowed on the bus, with the exception of alcoholic beverages. Glass, however, is not permitted, so all beverages must be in plastic bottles or cans.
Vermont Translines strictly prohibits the following items: Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags.
No. Vermont Translines values your safety and the safety of our drivers above all else. We make every effort to provide on-time service, but cannot guarantee any departure or arrival times for any reason, including, but not limited to: weather conditions, traffic delays, road construction or mechanical issues. Vermont Translines is not liable for any inconvenience, missed connections or expense caused as a result of any delay.
No. Vermont Translines is not responsible for lost, stolen, or destroyed tickets and does not issue refunds for any of these reasons.
Our stop at the Albany airport is at the far left end of the curb when exiting the doors from inside the airport. There are overhead signs for the airlines along the curb….the last sign to the left says VT Translines/CDTA/Adirondack Trailways. We stop right there at the post with the phone on it for our driver to announce his/her arrival to the info desk for announcement into the terminal prior to departure. (If driving in by car, it is the first section on the right as you near the airline signs.)
NO. TICKETS are NOT REFUNDABLE OR CHANGEABLE.